Performance Measurement

Performance Measurement Scorecards Jacquelyn H. Douglas Westwood College MBA 505 March 27, 2011 Fidelity National development Services (FIS) provides softw ar system, outsourcing, and information technology consulting for the financial work and owe industries. For banks and other financial institutions, the division offers applications for lending, community and wholesale banking, pommel relationship management, info management, and e- calling. For mortgage lenders, FIS offers billing and customer care, information and service order exchange, and mortgage servicing applications. The familiarity focuses on providing software and services for the worlds largest financial institutions; it serves 14,000 customers in more than than 100 countries, including many of the worlds 50 largest banks. FIS be in order to create dandys or services of care for to a market, which requires an internal arranging of handle and resources to stick good on its promises. The Va lue Creation Hierarchy (VCH) is a model for organizing work in a way that gives the company a competitive advantage: * At the top direct is the wide-cut organization as a system, with the organizations business units as the engines which create, sell and deliver value and make tax for the company.

The company is depicted in the context of its marketplace. Resources and competitors, and ecumenical environment. FIS is a giant processing system, and all of its individual process are contained somewhere in this system. * The second level is a characterisation of the organizations value creation syste m (VCS), which is the nub by which the orga! nization creates, sells and delivers products and services of value to the marketplace. The value-creation level is cordial of a mega-process view, with potentially a unalike VCS for the different products and services. * The trey level divides the components of the VCS into three general types of sub-systems of Launched, Sold and Delivered. Launched includes...If you fatality to come out a full essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper